Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, for any reason, without justification.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, pack your item and send it via InPost to Paczkomat GLI04BAPP, ul. Głowackiego 3, 44-100 Gliwice, labeling the package "VERAT ZWROT [Your Name]". Then email us at verat.official@gmail.com with your tracking number. Return shipping cost is covered by the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Exceptions
We do not accept returns on sale items or gift cards.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded within 14 days of us receiving your return, via your original payment method.